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Error message when clicking hyperlink in Excel after export from Dynamics365

This week a couple of our users have reported errors when downloading reports/advanced finds to excel.

The error occurs when clicking on a row that contains a hyperlink. Rather than being redirected to the CRM record a generic "error has occurred" message appears. 



What is strange is if you click into the row in excel and copy the hyperlink into a web browser the record correctly displays.

After a little investigation a colleague found the following support article from Microsoft with a link to a registry fix. Even though the post is a little old downloading the easy fix on the users machine and retrying seemed to fix the issue. 

A strange issue but a simple fix in the end.



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13 comments:

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